Terms of Service

These Terms constitute a legally binding agreement between you (or the organization you represent, “Customer”) and Aotoz (“Aotoz”, “we”, “us”).

By accessing or using the Aotoz platform at https://aotoz.com you confirm that:

• You are at least 18 years old
• You have the authority to bind your organization to these Terms
• You have read, understood, and agree to be bound by these Terms and our Privacy Policy

If you do not agree to these Terms, do not use Aotoz.

Registration. You must provide accurate and complete information when creating your account. You are responsible for keeping your credentials secure and for all activity under your account.

Team members. You may invite additional users to your workspace. You are responsible for ensuring all users comply with these Terms.

Account security. You must notify us immediately at legal@aotoz.com if you suspect unauthorized access to your account.

One account per organization. You may not create multiple accounts to circumvent plan limits or restrictions.

Aotoz provides a cloud-based scheduling and appointment management platform including:

• Online booking pages and customer-facing appointment flows
• Calendar management, availability rules, and conflict detection
• Team management, customer CRM, and intake forms
• Workflow automation, email notifications, and webhooks
• Analytics, reporting, and data export
• REST API, embeddable widgets, and third-party integrations
• White-label and reseller capabilities (on eligible plans)

Service availability. We aim for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance where reasonably practicable.

Feature changes. We may modify, add, or remove features at any time. We will give reasonable notice of material changes that affect your workflow.

You agree not to use Aotoz to:

• Violate any applicable law, regulation, or third-party rights
• Send spam, unsolicited communications, or misleading content
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to other accounts or systems
• Reverse-engineer, decompile, or extract source code from the platform
• Use automated tools to scrape, crawl, or overload our infrastructure
• Resell or sublicense access to Aotoz except as permitted under a reseller agreement
• Engage in any activity that could damage, disable, or impair the platform
• Collect or process data in violation of applicable privacy laws

We reserve the right to suspend or terminate accounts that violate these rules without notice for serious violations, or with reasonable notice for lesser violations.

Subscription plans. Aotoz is offered on subscription plans as described on the Pricing page. Plan features and limits are subject to change with 30 days’ notice.

Free trial. New accounts receive a 14-day free trial. No credit card is required during the trial. At the end of the trial, your account will be restricted unless you select a paid plan.

Payment. Subscription fees are billed in advance on a monthly or annual basis. All payments are processed by our third-party payment provider. By providing payment details, you authorize us to charge the applicable fees.

Taxes. Prices do not include applicable taxes. You are responsible for all taxes imposed on your use of the platform.

Refunds. Monthly subscriptions are non-refundable. Annual subscriptions may be refunded on a pro-rata basis within 14 days of renewal if you notify us that you are discontinuing use.

Overdue payments. If payment fails, we will notify you and allow a 7-day grace period. After that, your account may be suspended. Data is retained for 90 days following suspension to allow reactivation.

Your ownership. You retain all rights, title, and interest in the data you input into Aotoz (“Customer Data”). We do not claim ownership of your data.

License to operate. You grant Aotoz a limited, non-exclusive license to store, process, and use your Customer Data solely to provide the services described in these Terms.

Data portability. You may export your data at any time using the Export feature (Settings → Export). Upon account termination, you have 30 days to export your data before it is deleted.

Data processing. If you use Aotoz to process personal data on behalf of your customers, you acknowledge that Aotoz acts as a data processor. Our Privacy Policy and Data Processing Agreement govern this relationship.

AI features. If you use AI-powered features, your input may be sent to our AI provider (OpenAI) for processing. This data is not used to train AI models and is subject to OpenAI’s data usage policies.

Aotoz IP. The Aotoz platform, its design, code, trademarks, and all related intellectual property remain the exclusive property of Aotoz. Nothing in these Terms transfers any IP rights to you.

Feedback. If you submit ideas, suggestions, or feedback about the platform, you grant Aotoz a royalty-free, perpetual license to use that feedback for any purpose without compensation to you.

White-label. Customers on White-Label plans may remove Aotoz branding from their customer-facing booking pages. This does not grant any rights to Aotoz’s underlying codebase or trademarks.

Each party agrees to keep the other’s confidential information confidential using at least the same degree of care used to protect its own confidential information (but no less than reasonable care).

Confidential information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed without use of confidential information; or (d) is required to be disclosed by law.

Our warranty. We warrant that the platform will perform materially in accordance with our documentation during your subscription period.

Disclaimer. EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED.

Healthcare disclaimer. Aotoz provides technical controls to support HIPAA compliance but is not a substitute for legal, compliance, or medical advice. Healthcare organizations must independently assess their compliance obligations.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• AOTOZ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• AOTOZ’S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO AOTOZ IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $100.

These limitations apply regardless of the legal theory (contract, tort, strict liability, or otherwise) and even if the remedy fails of its essential purpose. Some jurisdictions do not allow exclusion of implied warranties or limitation of liability, so some of the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless Aotoz and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the platform in violation of these Terms
• Your Customer Data, including any claim that it infringes third-party rights
• Your violation of any applicable law or third-party rights
• Your interactions with End Users

By you. You may cancel your subscription at any time from your account settings or by contacting us. Cancellation takes effect at the end of the current billing period.

By us. We may suspend or terminate your account immediately if you materially breach these Terms, fail to pay fees after the grace period, or if required by law. We will provide notice where reasonably practicable.

Effect of termination. Upon termination:

• Your access to the platform ceases
• You have 30 days to export your data
• Sections covering IP, confidentiality, disclaimers, liability, and governing law survive termination

Governing law. These Terms are governed by the laws of England and Wales, without regard to conflicts of law principles.

Disputes. We encourage you to contact us first to resolve any dispute informally. If informal resolution fails, disputes shall be resolved by binding arbitration under the rules of the London Court of International Arbitration (LCIA), except that either party may seek injunctive relief in court for IP infringement or data security issues.

Class action waiver. You agree that any dispute resolution will be conducted on an individual basis and not as a class action, consolidated action, or representative action.

We may update these Terms from time to time. We will notify you of material changes by email and by posting a notice on the platform at least 30 days before the change takes effect.

If you do not agree to the updated Terms, you may cancel your subscription before the effective date. Continued use of the platform after the effective date constitutes acceptance of the updated Terms.

For legal or Terms-related questions, contact us at: